MazeEngineers Limited Warranty Coverage
Terms and Conditions
Subject to the Limitations, Exclusions and Disclaimers hereof, Maze Eng, Inc. (“MazeEngineers”) warrants that the product(s) listed on Schedule A (hereinafter collectively or individually referred to as “Product”) purchased from MazeEngineers, a MazeEngineers authorized distributor, or a MazeEngineers authorized reseller will conform to MazeEngineers’s specifications and be free from defects in material or workmanship for the respective Limited Warranty period provided below. MazeEngineers does not warrant that the Product will meet the specific requirements of the end-user customer.
If the Product while subject to this Limited Warranty is defective in material or workmanship during the warranty period, then MazeEngineers will provide a replacement for any defective part(s). Shipping and handling costs will be paid by the customer. Additional fees may apply to Products located in Hawaii, Alaska, or outside the United States.
All exchanged parts and Products replaced under this Extended Limited Warranty will become property of MazeEngineers. MazeEngineers’s sole obligation is to repair or replace defective Products or Product parts with new Products or Product parts or, at the discretion of MazeEngineers, serviceable used Products or Product parts that are equivalent or superior to the performance of new Products or Product parts. Determining whether to repair the Product, replace a part of the Product, or replace the whole Product shall be within MazeEngineers’ sole discretion.
The Standard MazeEngineers support package provides unlimited virtual support via video or phone call for 90 days from the date of delivery.
Limited Warranty Limitations and Exclusions
THIS WARRANTY SETS FORTH MAZEENGINEERS’ MAXIMUM LIABILITY FOR ITS PRODUCT. THIS WARRANTY EXTENDS ONLY TO PRODUCT PURCHASED FROM MAZEENGINEERS OR A MAZEENGINEERS AUTHORIZED RESELLER OR DISTRIBUTOR.
MazeEngineers shall have no further obligation under this Limited Warranty if, in MazeEngineers’ determination, the Product has been damaged due to abuse, misuse, neglect, accident, unusual physical or electrical stress, unauthorized modifications, tampering, acts of God (such as fires, floods, and earthquakes), alterations, or service other than by MazeEngineers or its authorized agents, causes other than from ordinary use, or from failure to properly use or maintain the Product in the application for which said Product was intended.
This Limited Warranty excludes Product cleaning, repair, or replacement of parts in connection with cosmetic damage and damage as a result of normal wear. Unless another MazeEngineers warranty agreement (such as the Extended Limited Warranty or the Full Service Plan) would provide such coverage, Product repair outside of the terms of the Limited Warranty will be on a time and materials basis, with shipping to be paid by customer. If customer requires on-site assistance to perform repairs or install any replacement part(s), then unless another MazeEngineers warranty agreement (such as the Full Service Plan) would provide such coverage, MazeEngineers will generally provide on-site assistance at the following rates: $500 per day, plus pre-approved travel costs. Exceptions may apply depending on location and Product, and rates may vary. Inquire with MazeEngineers for current on-site assistance rates.
Disclaimer of Unstated Warranty
UNLESS CUSTOMER HAS PURCHASED ADDITIONAL WARRANTY COVERAGE FROM MAZEENGINEERS, THE WARRANTY PRINTED ABOVE IS THE ONLY WARRANTY APPLICABLE TO THE PRODUCT DESCRIBED ON SCHEDULE A. ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR PARTICULAR PURPOSE, ARE DISCLAIMED. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE DESCRIPTION ON THE FACE HEREOF AND THE FOREGOING WARRANTY SHALL NOT BE EXTENDED, ALTERED, OR VARIED EXCEPT BY WRITTEN INSTRUMENT SIGNED BY MAZEENGINEERS.
Limited Warranty Period
The Limited Warranty period is one year. The period commences on the date of purchase by the end-user customer.
The Extended Limited Warranty covers a specific Product (or its replacement, if replaced pursuant to warranty coverage) and may not be transferred to another Product or to another Customer.
To Be Eligible For Limited Warranty Coverage
These Limited Warranty provisions shall apply only if the Product is still owned and in the custody of the person or entity that purchased the new Product from MazeEngineers (or from an authorized distributor/reseller). (As used in this Limited Warranty, “entity” shall mean a single corporation/LLC/partnership/sole proprietorship, non-profit organization, college, university, or research institution, but shall not include that entity’s affiliates, parents, subsidiaries, assignees, successors, or locations or campuses other than the entity’s location or campus to which the Product was originally delivered.) Any person exercising a claim under this Limited Warranty must establish to the satisfaction of MazeEngineers the date of purchase, that the Product was purchased new, and that the product was purchased by the person or entity exercising the claim. The sales receipt or invoice, showing the date of purchase of the Product, is the proof of the date of purchase.
To Obtain Limited Warranty Service
During the Limited Warranty period, to exercise this Limited Extended Warranty, the purchaser must first contact MazeEngineers at accounts @ mazeengineers.com to determine whether the Product or Product part needs to be repaired or replaced, or whether purchaser’s concerns can be resolved without repair or replacement.
If MazeEngineers determines in its sole discretion that the Product or Product part needs to be repaired or replaced, MazeEngineers will advise the customer to return or deliver the defective Product or Product part, fully insured, with all fees prepaid, to a MazeEngineers Service Center or to a service facility authorized by MazeEngineers. MazeEngineers accepts no responsibility for damages that occur in the shipping process. MazeEngineers or the service facility authorized by MazeEngineers will return the repaired/replaced Product or Product part, freight prepaid, to the purchaser.
Products returned for Limited Warranty service must be accompanied by a written statement that: (i) explains the problem and (ii) provides proof of date of purchase.
No repair or replacement of Product or part thereof shall extend the Limited Warranty period as to the entire Product. Warranty on the repair part and workmanship shall only be effective for a period of ninety (90) days following the repair or replacement of that part or the remaining period of the Product Limited Warranty, whichever is greater.
Limitation of Liability
IT IS UNDERSTOOD AND AGREED THAT MAZEENGINEERS’ LIABILITY, WHETHER IN CONTRACT, IN TORT, UNDER ANY WARRANTY, IN NEGLIGENCE, OR OTHERWISE, SHALL NOT EXCEED THE RETURN OF THE AMOUNT OF THE PURCHASE PRICE PAID BY PURCHASER. TO THE EXTENT PERMITTED BY LAW, MAZEENGINEERS SHALL NOT RESPONSIBLE FOR DIRECT, INDIRECT, SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES RESULTING FROM ANY BREACH OR CONDITION OR ANY OTHER REASON, OR UNDER ANY OTHER LEGAL THEORY, INCLUDING BUT NOT LIMITED TO LOSS OF USE; LOSS OF REVENUE; LOSS OF ACTUAL OR ANTICIPATED PROFITS (INCLUDING LOSS OF PROFITS ON CONTRACTS); LOSS OF THE USE OF MONEY; LOSS OF ANTICIPATED SAVINGS; LOSS OF BUSINESS; LOSS OF OPPORTUNITY; LOSS OF GOODWILL; LOSS OF REPUTATION; LOSS OF, DAMAGE TO, COMPROMISE, OR CORRUPTION OF DATA; OR ANY INDIRECT OR CONSEQUENTIAL LOSS OR DAMAGE HOWSOEVER CAUSED, INCLUDING THE REPLACEMENT OF EQUIPMENT AND PROPERTY, ANY COSTS OF RECOVERING, PROGRAMMING, OR REPRODUCING ANY PROGRAM OR DATA STORED OR USED WITH MAZEENGINEERS PRODUCTS AND ANY FAILURE TO MAINTAIN THE CONFIDENTIALITY OF DATA STORED ON THE PRODUCT.
Limitation on Bringing Action
No action, regardless of form, arising out of the agreement to purchase the Product may be brought by purchaser more than one year after the cause of action has accrued, unless such limitation is expressly prohibited under applicable law.
This Limited Warranty, and any action, regardless of form, arising out of the agreement to purchase the Product, is governed by and shall be construed and interpreted under Illinois law.
All disputes between the parties arising out of or relating to this Limited Warranty document, including to interpret or enforce the terms herein, shall be settled by binding arbitration in Cook County, Illinois, before a single arbitrator pursuant to the Commercial Arbitration Rules of the American Arbitration Association. The arbitrator may award any legal or equitable remedy. The prevailing party shall be awarded its costs and expenses incurred in any arbitration proceeding, including administrative costs, arbitrator’s fees, and transcript fees, expert costs and fees, and reasonable attorney’s fees. The parties agree that the arbitrators’ award shall be final and that each of them expressly waive the right to trial by jury.
MazeEngineers retains the right to amend the terms or details of this agreement at any time.