Returns, Exchanges, and Refunds
Overview
At Maze Engineers, we strive to ensure our products meet the highest standards of quality and reliability. If you are not entirely satisfied with your purchase, we’re here to help.
Eligibility for Returns or Exchanges
To be eligible for a return:
- Items must be returned within 30 calendar days of receipt.
- Products must be unused (no animal use) and in original packaging
- A proof of purchase or receipt must be included in the return package.
- Items must be shipped using tracked and insured delivery at cost of the buyer unless the product was defective upon delivery.
- Any item received broken or damaged is not eligible for a refund or exchange.
- Custom-built, made-to-order, or sterile-use products are not eligible for return unless defective upon arrival.
Return Instructions
- Contact us via our Contact Page to initiate a return.
- Include the following in your return package:
- Original delivery note or printed invoice
- Note specifying item(s) being returned, reason for return, and original order number
- Ship securely with all included accessories and packaging using a registered/trackable courier service.
- For international returns, clearly mark “Returned Goods – No Commercial Value” or equivalent on the customs declaration. Maze Engineers is not responsible for duty and import fees for returned products unless they were defective upon delivery.
Refunds
- Upon receipt and inspection of the return, we will notify you regarding the approval or rejection of your refund.
- If approved, refunds will be issued via the original payment method, minus applicable fees.
- A 4% administrative and restocking fee applies to all non-defective returns.
- Shipping fees are non-refundable unless due to an error or product defect.
Damaged or Defective Products
If you receive a product that is:
- Damaged in transit
- Defective upon arrival
- Incorrectly shipped
Please notify us within 48 hours of receipt. We will provide return instructions and may offer a:
- Replacement item (at no cost), or
- Full refund, including return shipping
In these cases, we will cover all associated shipping costs.
Unclaimed or Returned Shipments
If a shipment is unclaimed or returned to ConductScience:
- You may choose to have it re-shipped (additional shipping charges apply), or
- Receive a refund minus:
- Original shipping fee
- 4% admin/restocking fee
Cancellations
- All sales are considered final once payment is processed.
- Orders cannot be changed or canceled once processing begins.
Exclusions
We cannot accept returns for:
- Opened, used (animal use included), or damaged items
- Custom, sterile, or temperature-sensitive goods
- Products returned after 30 days without prior authorization
Contact Us
Questions? Please contact us at:
info@mazeengineers.com
+1-888-267-2077
maze.conductscience.com/contact